Question 1

Are these real roses?

Accepted Answer

Absolutely! Each En Rose Paris arrangement features real preserved roses that were carefully handpicked at the peak of their bloom. Then they are treated with a sustainable and natural preservation process, allowing them to maintain their natural beauty, freshness, and delicate petals for an extended period of 1-3 years.

Unlike dried flowers that are brittle and flaky, our preserved roses have petals that are soft, delicate, and retain their natural colors.

Unlike fresh flowers that wither and fade over time, our long-lasting roses require no watering, sunlight, or maintenance. They are designed to provide you with the elegance and benefits of real roses without the need for constant care.

Question 2

How are the roses preserved?

Accepted Answer

Our roses are carefully handpicked at the peak of their bloom, ensuring that you receive them in the freshest and most beautiful state. Then our roses are treated with a sustainable and natural preservation process, allowing them to maintain their natural beauty, freshness, and delicate petals for an extended period of 1-3 years.

Question 3

How long do preserved roses last?

Accepted Answer

Our preserved luxury roses can last anywhere from one to three years if the care instructions are carefully followed.

Question 4

How do I care for En Rose Paris arrangements?

Accepted Answer

Our exclusive preservation process ensures that En Rose Paris roses require no maintenance, allowing their beauty to last 1-3 years with proper care.

Here are some care tips to preserve the longevity of your roses:

Keep the roses in a cool, dry indoor location.
Avoid watering the roses, as water can cause damage.
Protect the roses from direct sunlight, heat, and humidity, which can accelerate their degradation.
Avoid touching the flowers, as the natural oils on our hands can shorten their lifespan.
Avoid rearranging the flowers, as this may result in damage due to the delicate nature of the real rose petals.
Avoid placing any objects that could crush or damage the florals within the arrangements.

By following these care instructions, you can enjoy the timeless beauty of En Rose Paris arrangements for years to come.

Question 5

How does En Rose Paris support the fight against breast cancer?

Accepted Answer

Delphine Breyne, the founder of En Rose Paris, has a deep personal connection to breast cancer, as it has affected multiple members of her family, including her mother and sisters. Witnessing their battles and the impact of this disease on their lives has deeply touched her heart.

In honor of their bravery and all those impacted by breast cancer, En Rose Paris donates a portion of every purchase to cancer research, education, and support organizations. With every purchase, customers become partners in the mission to support the battle against breast cancer. Together, we can bring hope and make a lasting impact for those in need.

Question 6

What is your return policy?

Accepted Answer

All of our preserved rose arrangements are handcrafted and made to order with great attention to detail. All sales are final and are not eligible for returns or exchanges.

If you have any questions or concerns regarding your order, please let us know using the contact form or email bonjour@enroseparis.com.

Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We may request photographic evidence of the damage or error to facilitate the resolution process. Once we have assessed the situation, we will determine the appropriate course of action. Please note that we may not be able to provide replacements or refunds for products that have been mishandled or misused after delivery.

Question 7

What is your shipping policy?

Accepted Answer

Shipping rates and delivery times may vary depending on the customer's location and the delivery options chosen during checkout. We work with reliable shipping couriers to provide efficient delivery services. However, please be aware that delivery dates and times provided are estimates and not guaranteed. Packages may arrive earlier or later than the  expected delivery date.

While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding that such delays are beyond our responsibility, and no refund will be issued for delays caused by the carrier.

Order Refusal and Non-Delivery
En Rose Paris is not responsible for any packages refused by the recipient at the time of delivery. If a package is refused and returned to us, additional shipping charges will apply for subsequent delivery attempts.

Question 8

Can I modify my order?

Accepted Answer

Once an order has been placed, it cannot be canceled or modified. Please ensure that you carefully review your order details, including the product, quantity, and shipping address, before completing your purchase.

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